Answer it once. Let the answer take the next ten tickets.
The fastest reply in support is a 40-second recording of you doing the thing. ShowShot makes that reply free, instant and searchable, then lets the good ones graduate into the help centre as embedded answers that deflect the ticket before it is written.
Record, paste, resolved.
Hit record, do the thing on screen, stop. The link is on your clipboard before you switch back to the ticket. The page has a transcript, so the customer can skim instead of scrubbing, and your team can search every answer you have ever recorded by what was said in it.
- Free
Covers the whole workflow. Most answers are under five minutes.
- Region capture
Keeps a customer's data out of the frame.
- Private shares
When the recording touches an account.
- Comments
Let the customer ask the follow-up on the video itself.
Deflection embeds
Drop the answer into the help-centre article as an inline player. The analytics tell you which articles the video actually rescued.
Escalation with evidence
Attach the recording to the bug. Engineering gets the repro, the console and the timing instead of three screenshots and a guess.
Onboarding that knows the plan
The same recordings become the customer-facing walkthrough series, and the version a free account sees shows the free tier's limits while the enterprise console shows the enterprise one, from one file.
Record it once. Deliver it a thousand ways.
No card, no trial countdown, no seat to justify. Record something in the next ninety seconds and see what the link does.